Thank you for shopping with Willow Odyssey! We want to ensure that your order arrives as quickly and smoothly as possible. Please review our shipping policy below.
1. Processing Time
Once your order is placed, we will process and prepare it for shipment within 1-3 days. You will receive an email notification once your order has been shipped.
2. Delivery Method
We offer cash on delivery as the only payment method. Payment will be collected at the time of delivery by our delivery team.
3. Shipping Time
The time it takes for your order to arrive will depend on your location. Once shipped, deliveries typically take between 1-3 days. Please note that delivery times may vary depending on the area and external factors beyond our control.
4. Shipping Charges
Shipping fees, if applicable, will be displayed during the checkout process. Any applicable charges will be clearly outlined before you complete your purchase.
5. Delivery Areas
Currently, we only offer delivery to specific regions. Please check the shipping options available during checkout to confirm that we can deliver to your location.
6. Delivery Issues
If you encounter any issues with your delivery, such as a delay or damaged goods, please contact us immediately at [email protected]. We will assist you in resolving the issue as quickly as possible.
7. Tracking Orders
Unfortunately, we do not offer a tracking service at this time. However, we ensure that your order is processed and shipped promptly, and you will receive a notification when your order is out for delivery.
8. Incorrect or Incomplete Addresses
Please ensure that the address provided during checkout is correct. If there is an error with the address or any missing information, this may delay the delivery. We are not responsible for any delays or issues caused by incorrect or incomplete information.
9. Contact Us
If you have any questions or concerns regarding your shipping, please feel free to reach out to us at:
Email: [email protected]