1. Returns
We accept returns for items that are unused and in their original condition within 1-3 days of receiving the product. If you wish to return an item, please contact us via email at [email protected] within the return window to initiate the return process. Please provide your order details and the reason for the return.
2. Eligibility for Return
To be eligible for a return:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging, including all accessories and parts.
- You must contact us within 1-3 days of receiving the product.
3. Refunds
Once we receive the returned item and verify its condition, we will process the refund. Since we only offer cash on delivery as the payment method, the refund will be issued in cash at the time of the return.
4. Non-Returnable Items
Some items may be ineligible for return if they have been used or are not in their original condition. This includes any items that have been damaged after delivery or if the packaging is missing or damaged. We will notify you if your item does not qualify for return.
5. Exchanges
We do not offer exchanges. If you wish to exchange an item, you must return the original item within the return window and place a new order for the desired item.
6. Shipping Fees
Shipping charges for returns are not refundable. You are responsible for any costs associated with returning the product, unless the item is defective or there was an error on our part.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] within 1-3 days of receiving the product. We will arrange for the return of the item and offer a replacement or refund, as appropriate.
8. Contact Us
If you have any questions about our return and refund policy or need assistance, feel free to reach out to us at:
Email: [email protected]